Convergint · 1 month ago
Electronic Security Service Technician - Canonsburg, PA
Canonsburg, PA
Full-time
Onsite
Mid, Senior Level
3+ years expConvergint is a global, service-based systems integrator focused on providing exceptional service to customers. The Security Service Technician will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and managing small projects.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software
Qualification
Required
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems
Advanced programming skills and proven ability to troubleshoot problems and look for solutions
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
Strong verbal, written and interpersonal communication skills
Strong organizational skills and the ability to handle multiple service needs simultaneously
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
To be a self-starter and work well with minimal supervision
A valid driver's license with a clean driving record
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
Education: High School/GED or equivalent experience
Minimum Experience: 3-7 years servicing, integrating, and programming access control systems
Preferred
Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase