FirstService Residential · 7 hours ago
IT Help Desk Technician
Dania Beach, FL
Full-time
Hybrid
Entry Level
$18/hr - $21/hr
1+ years expFirstService Residential is a company focused on providing service to clients through effective IT operations. The Helpdesk Tier 1 Technician will support employees and business units by providing IT help desk support, troubleshooting, and maintaining various IT systems.
Property ManagementReal Estate
Responsibilities
Provides user IT help desk support on all software and hardware used within the company. Responds to help desk calls in a timely and effective manner
Maintains a high level of customer service in responding to IT help desk calls
Responsible for maintaining, supporting, troubleshooting, and installation of all server, desktop, and networking systems
Monitor and respond to all network security and virus threats
Working with other technical teams in order to come up with value based solutions to end-user issues
Handling in office walk up issues with various tech issues within the main office (when you are in the office)
Works together with IT leadership on strategies to effect and implement new company procedures, policy changes, etc
Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty
Qualification
Required
Bachelor's or 1 to 2 years of IT support experience
Strong customer service skills
Experience in both ME Service Desk Plus and Desktop Central applications
Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook)
Organization and prioritization skills
Strong Time Management
Strong problem-solving skills
Proficient in troubleshooting applications
Knowledgeable in the company's products and protocols of the company's existing infrastructure, including Windows 10, 11 and, Ethernet networking, Microsoft office automation suite, VPN (SonicWALL), Exchange e-mail server, and Internet Information Server (IIS), and TCP/IP
Strong research skills
Strong communication skills
Capable of working without day-to-day direction from supervisor but knows when to solicit input
Communicates well in non-technical terms to users
Ability to train, educate, and problem-solve with staff
Able to work (9am-6pm)
Be on the phone 90% of the time
Preferred
Computer Science degree or technical certification (MCSA, MCP, ITIL, MOS, MCSE etc.)
MOS Certification Preferred
Benefits
Multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
H1B Sponsorship
FirstService Residential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
Company data provided by crunchbase