Jade Global · 7 hours ago
Collaboration Support Engineer
San Jose, CA
Full-time
Onsite
Senior Level
5+ years expJade Global is seeking a Collaboration Support Engineer to provide tier I - III support for various collaboration tools. The role involves customer relationship management, training internal employees, and engaging with stakeholders to understand and implement technical solutions.
Cloud Data ServicesConsultingData IntegrationInformation TechnologyLogisticsManagement Information SystemsSoftware
Responsibilities
Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team
Customer relationship management
Work collaboratively with the broader collaboration team
Assist with training for internal employees focused on supported platforms and products
Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
Engage with technical staff to contribute to the technical strategy and design to meet business needs
Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance
Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility
Ability to own an issue and drive the problem to a resolution within agreed SLA
Qualification
Required
Thorough understanding of Collaboration tools or similar platforms including Box, Zoom, Slack, Smartsheet, LucidSuite, SharePoint, Kaltura and Intranet (Unily)
Ability to effectively present product and/or solution information to both a technical and non-technical audience
Up-to-date understanding of collaboration managed services offerings
Knowledge in Service Now incident and change management platform
5 – 8+ years of experience working in the Collaboration/IT fields
Strong aptitude and desire to learn new tools system design
Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience
Success in performing work and contributing to complex and/or large projects
Proficiency in authoring, editing and presenting technical documents
Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members
Benefits
Benefits
Discretionary bonuses
Equity
Company
Jade Global
Jade is a trusted IT services partner for global enterprises to accelerate their digital transformation journey.
1001-5000 employees
H1B Sponsorship
Jade Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (36)
2023 (43)
2022 (41)
2021 (25)
2020 (33)
Funding
Current Stage
Late StageLeadership Team
Bhalchandra Bhosale
Executive Vice President
Shailabh Haldule
Associate Vice President
Recent News
UAE Business Review
2025-10-09
2025-04-28
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