NTT DATA North America · 17 hours ago
DocuSign Application Specialist
Dallas, TX
Full-time
Onsite
Senior Level
$53/hr - $71.64/hr
7+ years expNTT DATA North America is a leader in IT and business services, seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise eSignature platform. The role involves managing DocuSign configurations, integrations, and ensuring compliance within a regulated environment as part of a migration from Adobe Acrobat Sign to DocuSign.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
Responsibilities
Administer, configure, and support DocuSign eSignature (and DocuSign CLM, if applicable) in an enterprise environment
Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
Manage DocuSign Admin Console settings, user access, permissions, and account configurations
Develop, support, and troubleshoot DocuSign REST API integrations
Support out-of-the-box and custom integrations with: CRM platforms (e.g., Salesforce), Document management systems, Microsoft Power Automate / Power Platform
Configure and support SSO integrations using SAML 2.0 and OAuth
Perform troubleshooting across UNIX and Windows environments, including log analysis
Support migration activities from Adobe Acrobat Sign to DocuSign
Coordinate with DocuSign vendor support to open, track, and resolve issues
Support platform releases, upgrades, and change management activities
Ensure platform stability, performance, and availability for business-critical use cases
Ensure compliance with validated system requirements (21 CFR Part 11)
Support audit readiness, electronic signature controls, and validation documentation
Create and maintain technical documentation, SOPs, and training materials
Work closely with business users to gather requirements, analyze issues, and implement solutions
Resolve incidents and service requests within defined SLAs using ITIL-based tools (e.g., ServiceNow)
Promote DocuSign best practices and drive continuous improvement and user adoption
Qualification
Required
7+ years of experience supporting enterprise eSignature platforms
5+ years of strong hands-on experience with DocuSign in an enterprise environment
Deep expertise in: DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
DocuSign Admin Console and account configuration
3 years of experience integrating DocuSign using: REST APIs
3 years of experience configuring SSO (SAML 2.0 / OAuth)
Mandatory experience working in validated environments (21 CFR Part 11)
Experience supporting enterprise applications on UNIX and Windows platforms
Hands-on experience with incident, problem, and change management (ServiceNow preferred)
Strong troubleshooting and root-cause analysis skills
Ability to work directly with business stakeholders and meet defined SLAs
Preferred
JSON, XML (XSD/XSLT knowledge preferred)
Hands-on experience delivering DocuSign implementation or migration projects
Strong understanding of enterprise security, compliance, and audit requirements
Experience in requirements gathering, design, build, and testing
Ability to support high-volume, business-critical applications
Strong collaboration skills in a global, cross-functional environment
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Willingness to mentor and enable support teams
Proactive mindset focused on continuous improvement and operational excellence
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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