Cal Pacific Truck Center · 22 hours ago
Service Writer - Truck Shop
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$28/hr - $32/hrCal Pacific Truck Center is seeking a Service Writer to ensure the daily operation of the service reception and meet customer expectations from inquiry to invoice completion. The role involves generating leads, driving service sales, maximizing shop efficiency, and fostering long-term customer relationships.
Transportation/Trucking/Railroad
Responsibilities
Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach
Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling
Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings
Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues
Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback
Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing
Qualification
Required
High school education or equivalent
Relevant work experiences in a dealership position recommended
Further education in a relevant field
Apply business acumen to understand operational processes and drive improved service performance and profitability
Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes
Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees
Utilize software and information technology effectively to perform daily tasks and support service operations
Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions
Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers
Take initiative and drive solutions by addressing issues proactively and seizing opportunities
Plan and prioritize effectively to achieve organizational goals through efficient resource allocation
Identify and resolve issues efficiently, escalating complex problems as needed
Collaborate proactively to support a cohesive work environment and achieve shared goals
Benefits
Health Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Company
Cal Pacific Truck Center
At Cal Pacific Truck Center, we're more than just a truck dealership.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase