Thermo Fisher Scientific · 7 hours ago
Customer Experience Specialist III
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expThermo Fisher Scientific is a leading company in the scientific sector, and they are seeking a Customer Experience Specialist III. In this role, you will enhance customer interactions by managing training programs, recognition initiatives, and customer feedback activities to foster a customer-centric culture.
Research
Responsibilities
Coordinate Training Programs: Administer, maintain and develop customer experience training initiatives, including instructor-led workshops, e-learning modules, blended programs, and office hours
Manage Global Recognition Programs: Support and administer CX recognition programs that celebrate and promote customer-centric behaviors across our organization
Support Feedback Programs: Assist with customer feedback and survey initiatives by researching account structures, ensuring accurate organizational data (governance), and contributing to reporting/insights
Develop and maintain Job Aids: Create, update, and optimize training resources and job aids to support customer-facing colleagues, globally, within corporate Learning Management Systems
Oversee Translations: Manage translations of CX training materials and other resources to support global adoption
Enable colleagues: Provide administrative and analytic support for CX digital tools and training platform, supporting the adoption and engagement of our programs
Collaborate across the organization: Develop and support network of key relationships while work alongside global colleagues in driving a customer-centric culture while championing for continuous improvement to our customer experience
Qualification
Required
2+ years in a Customer Experience or customer-facing role or learning and development role
2+ years in data analysis, applying both qualitative and quantitative methods
2+ years in delivering corporate training or instructional design
Experience with learning management systems
Proficiency in Excel, PowerPoint, and online training platforms
Strong customer service orientation with a bias for action
Demonstrated research and analytical skills, with ability to synthesize information from diverse sources
Ability to build relationships and influence without authority at varied levels in a matrixed environment
Excellent verbal and written communication skills
Global mindset with ability to work across time zones and cultures
Ability to work independently while managing multiple priorities
Strong interpersonal skills and collaborative work style
Preferred
Bachelor's degree preferred
CST or EST is preferred for this role
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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