Performance Team · 2 days ago
Account manager - Non Sales/Customer Success & Retention
Groveport, OH
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
1+ years expPerformance Team promotes a culture of honesty and integrity, focusing on people to build trust with customers. The Account Manager will manage major accounts, serve as the primary point of contact for customers, and coordinate logistics activities to meet operational expectations.
LogisticsTransportation
No H1B
Responsibilities
Serve as the primary point of contact with the customer
Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing
Maintain clear, positive and courteous relationships with both internal and external customers and team members
Manage clerk responsibilities and prioritization
Organize and delegate work to ensure customer and operational expectations are met
Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments
Resolve errors and customer complaints promptly and effectively
Forecast changes in account activity and plan labor requirements accordingly
Submit written and/or verbal reports as required
Perform data entry, including the development and creation of inbound and outbound schedules
Coordinate billing processes and assist in account related invoices and payments
Oversee the administration and flow of required documents to dock operations
Assign and manage workflow for dock operations
Handle, coordinate, and follow up on all special projects
Prepare and distribute KPI reports as required
Train and onboard new office associates
Process shipments through customer portals
Update and manage proof of delivery documentation; prepare files for billing
Communicate any concerns or issues that may impact the company to Management
Share ideas and solutions with Management that ensure continuous improvement
Represent the company in a professional and respectful manner
Qualification
Required
Excellent interpersonal and communication skills
Ability to establish and maintain effective relationships with management staff, employees, and service providers
Exceptional problem-solving skills and proven experience of relationship management through business change and growth
Strong analytical and organizational skills
Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS)
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Preferred
Previous experience in supply chain, transportation, or distribution preferred
Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Company
Performance Team
Performance Team is a logistics company that provides logistics and distribution services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$21MKey Investors
Bison Capital Asset Management
2020-02-19Acquired
2006-05-10Series Unknown· $21M
Leadership Team
Sandra Sanchez
Human Resources Business Partner
Recent News
2025-05-28
2025-04-22
Company data provided by crunchbase