Brainspring Orton-Gillingham · 2 days ago
Client Success Manager
Troy, MI
Part-time
Onsite
Entry, Mid Level
2+ years expBrainspring Orton-Gillingham is seeking a Client Success Manager who will ensure a smooth and professional experience for school and district clients. This role involves managing onboarding, communication, and follow-up throughout the training lifecycle while serving as the primary point of contact for clients.
Education Management
Responsibilities
Serve as the main point of contact for new school and district clients during onboarding
Manage and execute the full onboarding process, including confirming training dates, participant lists, technology needs, and logistical requirements
Ensure all required participant information is collected accurately for each course, including rosters, emails, roles, accommodations, and district-specific requirements
Provide clear, timely communication to clients before, during, and after training to support a positive experience
Field client questions about course details, expectations, materials, scheduling, or technical support
Monitor the progress of each scheduled training and engage proactively if issues arise
Communicate regularly with sales and operations team members to ensure smooth delivery
Serve as a responsive resource for client concerns or troubleshooting during the training window
Conduct post-training check-ins with clients, gathering feedback and identifying future needs or expansions
Share feedback with internal teams to continuously improve Brainspring’s PD experience
Identify opportunities for additional services, coaching sessions, or follow-up cohorts
Collaborate closely with the EA Operations Coordinator to ensure all required participant and client data is accurately recorded in our TMS (Administrate)
Maintain ownership of client-facing activity and engagement tracking within CRM (Hubspot), ensuring all communication, tasks, and opportunities are up to date
Support Sales leadership with reports, dashboards, and client updates
Work under the direction of the Director of Sales & Marketing to align onboarding and client success workflows with company strategic goals
Communicate regularly with instruction, operations, sales, and marketing teams to ensure exceptional client satisfaction and repeat business
Participate in weekly team meetings, planning sessions, and continuous improvement projects
Qualification
Required
2+ years of experience in client success, customer service, project coordination, or education services
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple client accounts at once
Experience using CRM systems (HubSpot preferred)
Ability to solve problems and remain calm under pressure
Customer-first mindset with a professional, polished demeanor
Preferred
Experience in K–12 education, literacy, curriculum, or professional development
Familiarity with Administrate or other training management systems (TMS)
Experience supporting school districts or working with educators
Knowledge of Structured Literacy or Science of Reading concepts
Company
Brainspring Orton-Gillingham
Every student deserves the best chance possible to learn to read. Reading opens the doors for success in school and in the future.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase