Remx · 21 hours ago
Customer Experience Manager
Greenville, SC, US
Full-time
Onsite
Mid, Senior Level
5+ years expRemx is seeking a Customer Experience Manager with a strong background in retail leadership to lead and develop a high-volume customer service team. The role involves overseeing day-to-day operations, managing customer escalations, and collaborating with internal teams to ensure high customer satisfaction and operational efficiency.
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Responsibilities
Lead, coach, and develop a customer service team, similar to managing a store or department
Oversee day-to-day operations to ensure accuracy, efficiency, and high customer satisfaction
Serve as the escalation point for complex customer issues and resolve them professionally and promptly
Review and approve invoices, orders, and transactions for accuracy
Ensure team members follow established processes and service standards
Train new hires and cross-train team members on systems, workflows, and best practices
Collaborate with internal teams (sales, purchasing, vendors) to ensure smooth order flow and on-time delivery
Monitor performance, identify gaps, and implement improvements to workflows and customer experience
Create and manage work orders for new equipment or services
Prepare and send vendor documentation based on pricing and scope
Release orders in vendor portals following company guidelines
Build and maintain organized job folders and records
Coordinate ship and delivery dates with internal teams
Communicate with vendors regarding missing, damaged, or delayed shipments
Qualification
Required
High School Diploma required (college coursework a plus)
5+ years of customer service leadership experience or 10+ years of customer-facing experience with increasing responsibility
Prior experience as a Retail Assistant Manager, Store Manager, Department Manager, or Operations Manager is highly desirable
Strong experience handling customer escalations and team oversight
Comfortable working with MS Office (Outlook, Word, Excel) and learning new systems
Ability to train, motivate, and hold team members accountable
Willingness to travel up to 25%
Preferred
Strong verbal and written communication skills
Confident decision-maker with a hands-on leadership style
Proven ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational skills
Relationship-builder who works well with customers, vendors, and internal teams
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase