CGI · 8 hours ago
Software Asset Management Analyst â ServiceNow
OR
Full-time
Hybrid
Mid Level
$88K/yr - $198K/yr
3+ years expCGI Group, Inc. is a rapidly growing company seeking a Software Asset Management Analyst specializing in ServiceNow. The role involves managing software licenses, performing compliance audits, and driving automation and process improvements within ServiceNow SAM Pro while collaborating with various stakeholders.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.)
Perform compliance audits, create software models, entitlements, and reconcile procurement data
Define and document SAM processes and SOPs for governance and lifecycle management
Create process documents and design process diagrams using Microsoft Visio (Web version)
Process standard/non-standard software requests; reclaim unused licenses and allocate via publisher portals
For non-standard requests: Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in ServiceNow catalogue and create entitlements
Maintain ServiceNow software catalogue
Execute license revocation for EU and NA regions
Configure software models, contracts, and entitlements; utilize License Workbench for dashboards and compliance tracking
Generate Effective License Position (ELP) reports and analyse usage trends for cost optimization
Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies
Drive automation and process improvements within ServiceNow SAM Pro
Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices
Conduct and drive meetings with stakeholders to review SAM performance, compliance, and optimization initiatives
Maintain and track SAM Action Item Tracker; prepare and circulate MoM for governance
Initiated cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend
Qualification
Required
3+ years of experience as a Business Analyst with a strong focus on Software Asset Management (SAM) and ServiceNow
ServiceNow SAM Pro (License Workbench, dashboards, reporting)
SAM Reporting: ELP, usage analysis, installation vs allocation
Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian etc
Audit & True-Up, Microsoft MLS report processing
Vendor coordination and procurement support
Process documentation & diagrams (Microsoft Visio), advanced Excel
Discovery data analysis (SCCM, Qualys, ACC)
Cost optimization & compliance governance
Strong analytical and problem-solving abilities with the ability to interpret complex data sets
Exceptional technical writing and documentation skills
Excellent communication and interpersonal skills, with the ability to collaborate across teams
High attention to detail and strong organizational skills
Minimum Education Required: Bachelors degree (other relevant certifications in lieu of degree)
Benefits
Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
Company data provided by crunchbase