Atria Senior Living · 1 day ago
General Manager
Manchester, CT
Full-time
Onsite
Mid, Senior Level
$91K/yr - $109K/yr
2+ years expAtria Senior Living creates communities where employees thrive in their work, helping residents thrive in their homes. The General Manager is responsible for the day-to-day operations of the community, including profit and loss management, team development, and ensuring high performance in sales and customer service.
Assisted LivingCommunitiesElder CareFacilities Support ServicesHealth CareInternetLifestyleRetirement
Responsibilities
In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility
The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team
With a focus towards high performance sales and customer service, the General Manager complies with all Company requirements and regulations and ensures a safe and productive working and living environment
Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations
Regularly communicate community performance with Regional Vice President
Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls
Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census
Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary
Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance
Provide on-call and overnight coverage as specified by schedule or as needed
Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc
Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards
Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff. Team sizes can vary, the average range is 18-24
Meet financial management requirements for the community
Maintain a safe working and living environment
Conduct monthly resident and staff meetings to communicate effectively and regularly
Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc
May perform other duties as needed and/or assigned
Qualification
Required
Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields
Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields
Demonstrated success in operating and maintaining a quality, customer service focused workforce
Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company
Understanding of facilities management and ensuring systems are maintained properly
Proficient knowledge of computer systems; Microsoft Office Suite
Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards
Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle)
Must possess a valid driver's license
Preferred
Bachelor's degree in business administration, healthcare administration, hospitality, or related field
Benefits
Paid holidays and PTO
Community employees may receive annual anniversary rewards dependent on classification.
Benefits package also includes Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) employer match
Tuition reimbursement (U.S Based Communities)
Company
Atria Senior Living
Atria Senior Living is a forward-thinking provider of vibrant assisted living, independent living and memory care retirement communities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McGuire
Senior Vice President East Operations
Recent News
Legend Senior Living
2025-09-12
2025-08-30
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