GOAT Group · 12 hours ago
IT Service Desk Engineer
Teterboro, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
$81K/yr - $101K/yrGOAT Group is a leading platform for authentic sneakers, apparel, and accessories. They are seeking an IT Service Desk Engineer responsible for overseeing end-user technology operations, managing IT procurement, and providing advanced support across multiple business units and locations.
ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
Responsibilities
Provide advanced support for software, hardware, AV, identity management, networking, access requests, and device management
Oversee and coordinate resolution of complex technical issues, delegating execution to Level 1 support teams where appropriate
Support warehouse, retail, and corporate technology systems, including environmental and network infrastructure
Assist with onboarding and offboarding employees across multiple locations
Provide technical support for special projects such as network installations, SaaS rollouts, and device management upgrades
Support technology operations across multiple sites, including corporate offices, warehouses, retail locations, and remote teams
Maintain awareness of location-specific technology needs, constraints, and timelines
Travel domestically and internationally as required to support projects and operational needs
Evaluate, recommend, and approve software and SaaS license requests in alignment with IT standards, security requirements, and budget guidelines
Determine appropriate license models, usage thresholds, renewal strategies, and access provisioning to ensure cost efficiency and compliance
Initiate and approve IT procurement requisitions for hardware, software, peripherals, and services within assigned approval limits
Partner with, Finance and Procurement to forecast licensing needs and lead vendor evaluations and make purchasing recommendations adopted by IT leadership
Ensure all procurement and licensing decisions adhere to IT policy, security standards, and audit requirements
Develops, updates, and enforces IT operational policies related to end-user technology, access management, and SaaS usage
Create, maintain, and improve IT documentation for both technicians and end users
Defines standards for device lifecycle, access provisioning, and acceptable technology use
Take ownership of defined reporting and analytics to communicate trends, risks, and performance to stakeholders
Monitor and maintain IT inventory critical to day-to-day operations and ongoing projects
Provides functional leadership for end-user technology programs and serves as a subject matter authority by mentoring and training Level I technicians, including documentation and process development
Collaborate closely with HelpDesk, SysOPS, and ServiceDesk teams on cross-functional initiatives
Support the IT Leadership team on critical projects and recurring issues, influencing technical roadmaps and operational priorities
Serve as a backup for Level I technicians during PTO, high-volume periods, or special projects
Qualification
Required
Experience working in an enterprise IT environment
Experience supporting multiple locations or business units
Experience with FreshService or other ITSM ticketing systems (required)
Experience with Okta or other identity providers (required)
Demonstrated experience owning IT programs or operational domains
Experience supporting executive-level employees
Ability to multitask, prioritize, and work independently or collaboratively
Ability to translate business objectives into technology standards
Strong written and verbal communication skills
Proven commitment to exceptional customer service
High attention to detail and flexibility with shifting deadlines
Ability to lift heavy objects and support physical installations
Flexibility to work evenings, weekends, and outside normal business hours as needed
Occasional after-hours work may be required to support strategic initiatives or critical incidents
Ability to travel domestically and internationally when required
Preferred
Experience with complex or custom AV solutions (preferred)
Strong understanding of risk management, compliance, and cost optimization
Strong understanding of SaaS licensing models and IT procurement processes (preferred)
Benefits
401K
Paid time off
Dental
Medical
Vision
Disability
Life insurance options
Company
GOAT Group
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
Founded in 2011
1001-5000 employees
H1B Sponsorship
GOAT Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (13)
2022 (11)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$492.6MKey Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round
Leadership Team
Eddy Lu
Co-founder and CEO
Yunah Lee
COO
Recent News
yicaiglobal.com
2025-03-21
Crunchbase News
2023-08-11
Company data provided by crunchbase