HD Supply · 2 hours ago
e-Business Customer Care Associate
Santee, CA
Full-time
Onsite
Entry, Mid Level
$18/hr - $20.70/hr
2+ years expHD Supply is a company focused on providing solutions for e-Business customers. The e-Business Customer Care Associate is responsible for responding to online order and service activities, assisting customers with product selection, and resolving customer inquiries through various online channels.
ConstructionHardwareHome ImprovementIndustrial
Responsibilities
Responds to routine customer inquiries received via email, chat or other online inquiry channels
Assists customers with product selection, answers basic questions, and suggests various product options that are available
Provides support for account registration (per customer preference and parameters) and account setup and user ID creation
Utilizes a variety of software tools to resolve customer inquiries, conduct order tracking, gather information, and/or attempt troubleshooting and resolution of issues
Provides guidance through the online ordering process. Represents products to support increased sales to web customers as appropriate
Addresses and resolves post-order questions regarding shipping, billing, and delivery
Analyzes, troubleshoots, and reports performance issues with web platforms when needed
Performs other duties as assigned
Qualification
Preferred
HS Diploma or GED strongly preferred
Specialized skills training/certification may be required
Generally 2-5 years of experience in area of responsibility
Benefits
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
Company
HD Supply
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-11-16Acquired
2013-06-27IPO
Leadership Team
Marc Brown
Chief Executive Officer
Scott Bohrer
Chief Financial Officer
Recent News
2026-01-10
Company data provided by crunchbase