Bilingual Collections Representative - Remote jobs in United States
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TSI - Transworld Systems Inc. · 4 days ago

Bilingual Collections Representative - Remote

TSI - Transworld Systems Inc. is seeking a Remote Collections Representative to join their team. The role involves managing outbound and incoming calls regarding past due accounts and securing payments. Candidates must be fluent in both English and Spanish and possess collections experience.

AnalyticsCRMFinancial ServicesMarketingOutsourcing

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due

Qualification

Fluency in EnglishSpanishCollections experienceCall center experienceFDCPA knowledgeProfessional phone etiquetteCustomer service aptitudeMultitaskingNegotiating skillsProblem solvingConfidentialityEffective communication

Required

1-3 years of collections experience
Fluent in both English and Spanish
High School diploma or equivalent
2 years previous call center experience
Professional phone etiquette and solid negotiating skills
Positive attitude and strong customer service aptitude
Ability to problem solve and multitask
Willingness to maintain confidentiality
Ability to exchange accurate information effectively over the phone
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload

Preferred

FDCPA knowledge

Benefits

Paid training
Team-oriented work environment
Growth opportunity
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Company

TSI - Transworld Systems Inc.

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Transworld Systems Inc.

Funding

Current Stage
Late Stage

Leadership Team

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Angela Armstrong
Executive Vice President & General Manager
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