Tiffany & Co. · 10 hours ago
Customer Success Specialist - Queens, NY
Queens, NY
Full-time
Onsite
Entry Level
$21/hr - $28/hr
2+ years expTiffany & Co. is a renowned luxury jewelry brand committed to inclusivity and employee well-being. They are seeking a Customer Success Specialist to professionally resolve client issues, maintain high service standards, and act as a liaison across departments to enhance client relationships and brand loyalty.
JewelryPrecious MetalsService Industry
Responsibilities
Build Client Relationships by applying the LVMH values to deliver the Tiffany Experience for the purpose of brand loyalty. Consistently strive to attain the highest percentile of quality client service by resolving client issues in a professional and timely manner
Respond to all inquiries and issues in a consistently efficient, professional and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. This includes, but is not exclusive to, incoming calls, Salesforce email case responses and detailed estimates
Proficiency in Utilizing Salesforce Case Management/Clienteling database to promptly review Client profiles which are essential/vital in quick and equitable Client resolutions. Diligent entry of a thorough and detailed salesforce case outlining an issue and resolution when necessary
Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all client issues. Client Specialists also perform minimal administrative duties
Qualification
Required
High school diploma or equivalent
2 years business experience with strong operational background
Proficiency with Microsoft Excel, Word and Outlook
Meticulous/Strong attention to detail
Strong initiative and the ability to work without constant direction
Strong English language verbal and written communication skills
Ability to shift tasks to meet daily business needs
High ability to collaborate, build strong business relations and influence without direct authority
Detail oriented ability to communicate effectively with different levels of management
Flexible work schedule and ability to work overtime as needed, including possible weekends
Customer service orientation
Excellent organizational abilities to manage and prioritize multiple tasks
Ability to work with cross functional teams
Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
Preferred
Some familiarity with jewelry, watches, clocks and silver products
Experience working in an operations, technical, or luxury retail environment
Knowledge in AS400, MIPS, POS or Salesforce
Tiffany & Co. product knowledge
Benefits
Comprehensive benefits
Adoption and surrogacy assistance
Parental leave
Programs that support mental, emotional, physical, and financial well-being
Competitive pay
Medical, dental, and vision insurance
401(k) plans with company match
Paid time off
Other meaningful employee offerings
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
M
Matthieu Garnier
President & CEO - North America
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Recent News
2026-01-20
2026-01-19
Company data provided by crunchbase