Dollar General · 1 day ago
DIRECTOR DIGITAL OPERATIONS
Goodlettsville, TN
Full-time
Onsite
Director/Executive
8+ years expDollar General is seeking a Director of Digital Operations to lead the strategic and operational execution of all digital commerce activities. This role involves overseeing digital systems optimization, managing vendor relationships, and driving operational excellence to enhance customer experience and support revenue growth.
Retail
Responsibilities
Define and implement operational strategies that align with overall digital commerce objectives, ensuring scalability and efficiency across platforms
Manage and mentor a team of digital operations professionals, fostering a culture of collaboration, accountability, and continuous improvement
Oversee relationships with technology partners, service providers, and third-party vendors to ensure optimal performance and adherence to SLAs
Partner with Product, Technology, Marketing, and Customer Care teams to ensure flawless execution of site functionality, product launches, and omni-channel initiatives
Utilize data and analytics to identify process improvements, streamline workflows, and enhance customer experience. Creating and maintaining SOPs for all digital commerce activities
Monitor and resolve escalated operational issues related to site performance, integrations, and fulfillment in a timely manner
Manage digital invoices, accruals, and budgeting in partnership with digital team leads
Qualification
Required
Deep understanding of eCommerce operations, digital platforms, and omni-channel strategies
Expertise in enterprise-level eCommerce systems (Adobe, Digital PIM, VTEX, Salesforce Commerce Cloud, Oracle ATG, 1010, etc.)
Strong leadership and team-building skills
Advanced proficiency in analytics tools (Google/Adobe Analytics) and MS Office Suite
Ability to manage complex projects and vendor relationships effectively
8–10 years of experience in eCommerce operations or digital commerce management
3+ years in a leadership role managing teams and budgets
Bachelor's degree required
Preferred
MBA or advanced degree preferred
Familiarity with HTML/CSS and web technologies a plus
Company
Dollar General
Dollar General has been Serving Others for approximately 85 years.
10001+ employees
H1B Sponsorship
Dollar General has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (29)
2023 (47)
2022 (20)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jeff Owen
Chief Executive Officer
Todd Vasos
Chief Executive Officer
Recent News
bloomberglaw.com
2024-11-21
2024-05-04
Business Journals
2024-05-01
Company data provided by crunchbase