Pilot Property Management, Inc. · 17 hours ago
Senior Community Association Manager
Irvine, CA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $95K/yr
4+ years expKeystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, dedicated to providing superior customer care. The Senior Community Association Manager oversees a portfolio of communities, manages special projects, and ensures client satisfaction and account retention.
AccountingProperty ManagementRental PropertyResidential
Responsibilities
Meet with Associations 1-2 times per week onsite
Willingness to manage and assist in special projects
Manage all operations for a portfolio of community associations
Demonstrate consistency in all areas
Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings
Working extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities
Update association communications and ensure current information is displayed on the association bulletin boards, and website
Prepare association newsletter and/or other communication with owners and residents as required
Strong Knowledge of industry trends
Create budgets and manage financials
Compliant with company policies and procedures
Client Satisfaction and Account Retention
Partner with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives
Participates in management training
Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for a client base with complex operations and/or a variety of high-end amenities
Maintain strong knowledge of industry trends
Participate in emergency phone and in-house coverage schedule
Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings
Practice and adhere to Keystone’s Core Values, Mission, and Vision
Any additional job duties as required by the supervisor
Qualification
Required
Must obtain a passing score on the Keystone Senior CAM test
Must have a valid California Driver's License
Must have reliable transportation and the ability to drive to and from communities
4 plus years of experience in customer service
Demonstrate effective oral and written communication and listening skills
Exhibit professionalism and calm demeanor
Demonstrated problem-solving abilities
Comprehensive industry knowledge
Substantial office presence
Excellent interpersonal skills
Strong verbal and written communication
Must be able to attend and participate in night meetings
Verifiable references
Able to pass a background check
High School Diploma or GED required
CMCA designation required
Preferred
CAI or CACM designation preferred
Bachelor's Degree preferred
2 to 4 years working in a Community Association Management role
Benefits
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Company
Pilot Property Management, Inc.
The company was formed in 1998 and is located in Encinitas. Pilot Property Management, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase