S&P Global · 11 hours ago
Customer Success Manager
Charlottesville, VA
Full-time
Onsite
Entry, Mid Level
$59K/yr - $80K/yr
2+ years expS&P Global is a leading provider of essential intelligence and data solutions. The Customer Success Manager will manage the full customer journey, focusing on client onboarding, engagement, and retention while driving platform adoption and user growth.
AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research
No H1B
Responsibilities
Developing and executing proactive and ongoing engagement initiatives across the customer journey in collaboration with Marketing, Product, and account teams
Driving continuous service improvement with a strong focus on platform adoption, usage growth, and value realization
Building and evolving account profiles in Salesforce, including affiliations, departmental footprint, business priorities, and changes in user needs
Delivering role-specific product, workflow, and new-release training in person or virtually, ensuring clients understand and adopt new functionality
Partnering with Product Specialists and Product Management to understand new enhancements and share client feedback that helps influence the roadmap
Leveraging usage analytics to identify trends, inform renewal strategies, and uncover opportunities for adoption or potential upsells
Developing a deep understanding of client objectives and industry trends and translating that insight into practical recommendations, serving as a trusted advisor across client projects and initiatives
Serving as the client’s voice internally and ensuring enhancement requests and recurring themes reach the appropriate teams
Using CRM and engagement tools such as Salesforce and SalesLoft or Cadence to track activity, manage outreach, and execute structured engagement plans
Qualification
Required
Bachelor's degree required, preferably in Finance, Economics, Business, or a related field
Strong MS Office skills, including Word, Excel, and PowerPoint
Two to five years of work experience, ideally in financial services, customer success, client-facing roles, account management, or consultative sales environments
Experience using CRM systems such as Salesforce, with comfort navigating engagement or cadence tools
A positive, proactive attitude and the ability to work collaboratively in a fast-moving environment
Exceptional listening and communication skills with the ability to convey complex information clearly and concisely
Proven ability to build strong relationships with senior client stakeholders and maintain a high level of client satisfaction
Strong organizational skills, with the ability to prioritize, multitask, and manage competing demands
Curiosity, problem-solving ability, and an interest in understanding market trends and client needs
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company
S&P Global
S&P Global is a market intelligence company that provides financial information and data analytics services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-01Post Ipo Debt· $1B
2023-09-07Post Ipo Debt· $750M
2016-04-28IPO
Leadership Team
Martina Cheung
President and CEO
Rick Goldberg
Division Chief Financial Officer
Recent News
2026-01-23
Benzinga.com
2026-01-23
2026-01-22
Company data provided by crunchbase