Rippling · 14 hours ago
VP, Customer Support - HR Products
Austin, TX
Full-time
Hybrid
Director/Executive
15+ years expRippling is a company that provides integrated HR, IT, and Finance solutions for businesses. They are seeking an experienced leader to architect a global support strategy for their HR product suite, ensuring customer experience remains a priority as the organization scales.
EmploymentHuman Resources
Responsibilities
Architect the global scaling strategy for a 250+ person organization, optimizing for customer experience and cost-efficiency
Own the Support P&L for the HR suite of products, balancing aggressive growth with operational efficiency and technology investments (AI/Automation)
Design incentives and scalable systems to ensure process adherence through layers within the organization
Establish a closed-loop feedback system with Product and Engineering leadership to drive "Supportability" as a core product feature, directly impacting long-term COGS
Partner with the executive team to align support goals with broader company milestones; provide insights into customer health and operational scalability
Qualification
Required
15+ years of progressive leadership experience, with a proven track record of leading 'leaders of leaders' in high-growth, high-complexity SaaS environments
Comfortable working in a hybrid office environment (3 days minimum)
Experience directly hiring and managing a distributed team with a proven track record of success in scaling teams and delivering results
Experience building scalable operational frameworks that maintain high-quality bars across disparate global regions and complex, regulated product lines (HR, Payroll, Benefits)
A data-driven mindset with a proven ability to translate complex operational analytics into high-impact strategies, fostering a culture of extreme ownership and flawless execution
Strategic oversight of the Support Tech Stack (e.g., Salesforce, AI-agent integration, Telephony) to drive radical productivity gains
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase