Tom Wood Automotive · 6 hours ago
Customer Service Agent
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrTom Wood Automotive is part of the Tom Wood Group, a family-owned business committed to excellence and superior customer service. They are seeking a Customer Service Return Agent to ensure a seamless experience for customers returning rental vehicles at Indianapolis International Airport while supporting the operational flow of the rental location.
Responsibilities
Greet returning customers with professionalism and a positive attitude
Inspect returned vehicles for condition, cleanliness, and compliance with company standards
Accurately process rental returns, including payment reconciliation and documentation
Address customer questions, concerns, or complaints with courtesy and efficiency
Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed
Maintain accurate records and assist with reporting as required
Support team members and perform additional tasks to help maintain smooth operations
Promote a safe, clean, and compliant work environment
Qualification
Required
Excellent communication and customer service skills
Positive, friendly, and team-oriented attitude
Detail-oriented with strong organizational skills
Ability to work in a fast-paced environment and handle multiple tasks efficiently
Valid driver's license with a clean driving record required
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test
Preferred
Previous customer service or rental experience is a plus
Benefits
Paid Time Off (PTO) & Holidays
Medical, Dental, and Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Career Advancement Opportunities
Tuition Reimbursement
Training & Development
Service Awards
Company
Tom Wood Automotive
Tom Wood Automotive is a car dealership specializing in Audi, Ford, Honda, and Jaguar cars in Indianapolis, IN.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Trisha Ripperger
Chief Marketing Officer
Company data provided by crunchbase