American Express · 1 day ago
Product Manager, AI - Resy
Chicago, IL
Full-time
Hybrid
Mid Level
$89K/yr - $150K/yr
3+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. They are seeking an experienced Product Manager to lead the strategy and execution of AI-powered tools within their B2B hospitality platform, helping clients enhance their operations with intelligent solutions. The role involves operationalizing AI capabilities and collaborating with various teams to design scalable solutions.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
U.S. Citizen Only
Responsibilities
Lead the strategy and execution of AI-powered tools within the B2B hospitality platform
Help restaurants and wineries focus more of their time on staff and guests by putting intelligent tools in their hands that unlock growth and motivate their teams
Play a key role in operationalizing AI capabilities across the product suite
Apply AI capabilities in thoughtful and innovative ways to solve real customer problems
Partner closely with Engineering, Design, Data, and other internal partners to design scalable and secure capabilities that meet the needs of a complex SaaS ecosystem
Qualification
Required
Strong understanding of AI and machine learning concepts, with experience applying AI capabilities to real-world product use cases
Comfortable working with technical systems and platforms, including APIs, data flows, and scalable architectures
Comfortable navigating compliance, security, and risk considerations in enterprise or regulated environments
Curious, thoughtful, and pragmatic approach to emerging technology
Motivated by building foundational capabilities that unlock long-term product and business value
3–5 years of experience in digital product management, with a strong track record of delivering technically complex products
Ability to lead end-to-end product strategy and execution, from discovery through launch and iteration
Experience building tools for operational users
Strong written and verbal communication skills, with the ability to clearly articulate strategy and tradeoffs
Demonstrated ability to deeply understand customer workflows and operational pain points
Ability to influence without authority and align diverse stakeholders around a shared vision
Preferred
Experience in hospitality, restaurants, or adjacent verticals
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
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2026-01-22
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