AMEX Healthcare · 11 hours ago
Senior Associate-Digital Product Management, Travel Inspiration and Planning
New York, NY
Full-time
Hybrid
Senior Level
$89K/yr - $150K/yrAmerican Express is a leading luxury travel and lifestyle service provider, dedicated to enhancing customer experiences through digital innovation. The Digital Product Analyst will support the Digital Product Managers in optimizing the digital travel platforms, focusing on improving cardholder engagement and satisfaction through various travel product initiatives.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Support the implementation and on-going optimization of the digital travel platforms and capabilities into new and existing markets and partnerships from envisioning through implementation
Act as Product Owner, providing scrum teams with user centered agile specifications (user stories) and acceptance criteria, maintaining the product backlog and facilitating the requirements, elaboration of epics, features and user stories within, participating in daily stand ups, PI/sprint planning & review meetings, retrospectives and end of sprint show and tells
In partnership with tech teams and / or external vendors, lead the project through our team’s agile development process, support the User Acceptance testing, tagging validation and overall project delivery
Identify, recommend and drive through insight driven, short-term initiatives that enhance the performance of the department KPIs/OKRs alongside longer term projects
Track progress against key milestones and take corrective action where necessary
Manage specific local market configuration’s where necessary
Partner with design agency to craft and deliver creative assets
Act on information/recommendations provided from regular customer insight and operational bug/issue reports
Support management of third-party relationships, including TLM activities, contract maintenance and capability/technical integrations
Qualification
Required
Passion for digital with strong preference for the travel space
Naturally adapts a customer-first mindset with a passion for the customer experience
Ability to manage and prioritize multiple activities, workloads, and objectives
Must be able to develop and maintain collaborative relationship with various business units and technology partners
Experience of effectively coordinating activity across geographically/culturally diverse teams, both inhouse and with third party development/agency partners
Highly organized and ability to perform well in high pressure situations
Strong communication skills and experience storytelling with the ability to communicate complex, technical issues and topics, both written and verbal, to multiple audiences including leadership and key partner executives
Product development, project management and personal time management skills, ensuring that work is produced to agreed deadlines and high standard in a B2C environment or Direct Channels environment
Strong analytical skills able to draw conclusions from data, management information and trends alongside analysis of business processes and stakeholder requirements
Strong technical aptitude
Preferred
Experience with Amex processes desirable
Experience in Agile delivery methodology desirable
Working knowledge of travel reservations systems desirable
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase