TEKsystems · 2 months ago
Bilingual Customer Experience Agent
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrTEKsystems is a mission-driven organization committed to delivering high-quality, affordable healthcare to America’s seniors. As a Bilingual Customer Experience Agent, you will be the first point of contact for Medicare Advantage members, providing support and resolving inquiries with empathy and efficiency.
Information Technology
Responsibilities
Respond to inbound inquiries from Medicare Advantage members with warmth, accuracy, and urgency
Navigate complex issues related to benefits, claims, enrollment, and clinical services—advocating for members and collaborating across teams
Deliver compassionate support by actively listening, de-escalating concerns, and personalizing each interaction
Use internal systems confidently to access member information while maintaining a human-first approach
Document interactions and share feedback trends to support continuous improvement
Ensure compliance with operational procedures and regulatory requirements to protect member data
Qualification
Required
Bilingual fluency in Spanish – essential for serving our diverse member base
Empathy and emotional intelligence – you understand the importance of every interaction
Customer service experience – ideally in call center, help desk, or healthcare support environments
Technical proficiency – comfortable navigating support tools and systems
Strong communication skills – both verbal and written
Preferred
Bachelor's degree – especially if earned while working part-time or completing internships
Experience supporting members in memory care, hospice, or oncology settings
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase