TTEC · 4 months ago
Senior Customer Service Representative - Onsite
US-WA-Seattle
Full-time
Onsite
Mid, Senior Level
$24.50/hr - $24.50/hr
2+ years expTTEC is a company focused on making customers happy, and they are seeking a Senior Customer Service Representative to work onsite at a client facility. In this role, you will resolve escalated customer calls, provide support on various issues, and contribute to an exceptional customer experience.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Support client employees regarding health and safety issues across multiple communications channels including phone, email, chat and Slack)
Create details case documentation on incidents and reports utilizing professional language and impeccable English written grammar
Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
Maintain professional composure while showing appropriate empathy
Support employee with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events
Qualification
Required
Ability to work onsite, at the client facility in Seattle, WA
2 or more years of customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure positive employee experiences
You lead by example and work with your team to contribute to the overall success of your client program
Ability to navigate multiple computer systems while managing interactions
Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios
Benefits
PTO
Tuition reimbursement
Health and wellness incentives
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase