Apolis · 1 day ago
CMDB Lead
United States
Full-time
Remote
Senior Level
$75/hr - $80/hrApolis is a company seeking a CMDB Lead to oversee the development and implementation of various ServiceNow ITSM modules. The role involves team management, coordination with ITSM process owners, and maintaining integrations while ensuring successful project outcomes.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
No H1B
Responsibilities
Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications
Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome
Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting
Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and building custom Orchestration (Workflow) activities
Develop with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules
Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds
Implement ServiceNow modules, Work on the ServiceNow core platform modules and applications
Build workflows for newly created catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP)
Involvement in ServiceNow Upgrades and Cloning, Involve in Asset life cycle management and designs relating software and hardware asset management, Configure CMDB
Responsible for Complete routine system administration and requirements enhancement including, group and user changes, catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes
Qualification
Required
ServiceNow
CSDM experience
ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase