AlphaGraphics Rexburg · 8 hours ago
Customer Service Representative
MISSOULA - Missoula, MT 59801
Full-time
Onsite
New Grad, Entry Level
$13/hr - $17/hr
0+ years expAlphaGraphics is a brand fulfillment company helping customers with creative services and custom ordering. They are seeking a Customer Service Representative to process orders, fulfill customer needs, and ensure customer satisfaction.
Printing
Responsibilities
Greets the customer in person. “Hi, welcome to Alphagraphics. What can we do for you today?” Avoid asking, “Are you here to pick up an order.”
Answers the phone. “Alphagraphics, this is (your name),” or other variations like, “Thank you for calling Alphagraphics, this is (your name).” The important point is to state both your name and the name of the company
Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging
Identifies the customer and his/her project through a few questions: What project are you working on today? Do you have an account with us?
Depending on the answers, proceed as follows: If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner. If the project is simple and can be done while they wait, then proceed. If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day
Quotes turnaround from the “standard turnaround chart”
Accurately enters correctly priced estimates and orders in POS System
Follows up on estimates, asks for orders
Enters orders in POS system
Handles cash, check, or credit card transactions and deposits at front counter
Verifies order accuracy and pricing
Notifies customers when order is completed
Handles customer complaints, forwards to management when appropriate
Maintains front counter cleanliness, preparedness checklist
Maintains front counter filing systems
Logs new customer contacts for future follow up
Maintains customer artwork files
Takes complete messages for team members
Refers customers to inside sales rep when appropriate
Trains to become competent back-up during holidays and illnesses
Develops customer’s trust by taking interest in the success and timely completion of their projects
Trains to become a Certified Print Specialist
Completes Digital Certification
Pass on information about customers with future potential to the sales representative
Qualification
Required
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision
Primary job functions do not typically require exercising independent judgment
Typically reports to a supervisor or manager
Strong technology skill with Microsoft Office and have worked with an MIS system
A friendly and outgoing personality
Enjoys fast-paced working environment – ability to 'multi-task'
Has good math skills
Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions
Demonstrates and utilizes courteous customer service
Preferred
Experience in the printing industry an advantage
Benefits
Health Insurance
Dental
Vision
Flexible Spending Account
Several supplemental plans
Retirement account matching
Employee discount
Paid time off
Holiday Schedule including your Birthday
Company
AlphaGraphics Rexburg
AlphaGraphics Rexburg was started as a small local copy and shipping company called Speedy CPS in Rigby, ID by Lynn Nelson in 2006.
Founded in 2007Rexburg, ID, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase