TEKsystems · 2 hours ago
Customer Service Representative
Madison, WI
Contract
Onsite
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking a Customer Service Representative to handle inbound calls regarding customer orders, updates, and troubleshooting issues, as well as assist the sales team with processing contracts and invoices.
Information Technology
Responsibilities
Handle inbound calls regarding customer orders, updates, and troubleshooting issues
Conduct follow‑ups with customers via outbound calls and emails
Assist the sales team with processing contracts, invoices, and supporting projects
Manage a typical call volume of 40–50 calls per day
Qualification
Required
1+ year of customer service (retail, restaurant, property management welcome)
Empathy and action‑oriented mindset
Microsoft Suite skills (Outlook required; Excel training provided)
Typing speed of 45 WPM
Strong critical thinking
Preferred
Any type of office experience
Experience working with CRM systems
Experience handling tough calls
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase