Automattic · 6 hours ago
AI Ops Manager - New York
New York City
Full-time
Onsite
Mid, Senior Level
$150K/yr - $230K/yr
3+ years expAutomattic is a company that empowers individuals through its various digital tools and platforms. They are seeking an AI Ops Manager to enhance the AI capabilities of their teams by providing hands-on training, building custom solutions, and fostering a culture of AI adoption across the organization.
Computer Software
Responsibilities
Run workshops and training sessions on AI tools (Claude Code, Cursor, emerging platforms); host office hours where people bring real problems and you solve them together
Build Claude Project skills, custom agents, and scripts that make AI tools more useful for Automattic workflows
Manage vendor relationships: work directly with AI tool providers to influence roadmaps, secure early access to features, troubleshoot enterprise adoption issues, and coordinate renewals and expansions
Create practical enablement materials: video tutorials, written guides, example projects, and documentation that engineers and non-engineers can actually use
Pair program with engineers to teach AI-assisted development workflows; help designers, PMs, and support teams adopt AI effectively
Drive workflow transformation: identify where teams are stuck in old patterns, design adoption strategies that meet people where they are, turn skeptics into advocates through hands-on problem solving
Stay deeply current on the AI tool landscape; experiment with emerging capabilities and share what works (and what doesn't)
Coordinate with our AI Enablement, Learn, and DevEx teams on education efforts; build internal community around AI best practices
Qualification
Required
Have 3-5+ years as a software engineer, developer advocate, or similar technical role. You've shipped code and helped others ship code
Are proficient in at least one programming language (Python, JavaScript/TypeScript, PHP, or similar). You can build working demos and tools
Live deep in the AI tools ecosystem. Beyond Claude, Cursor, and ChatGPT, you know the niche players, e.g. n8n for automation, specialized agents, emerging platforms most people haven't heard of yet. You can recommend the right tool for any given scenario, not just the obvious ones
Excel at teaching and communication. Comfortable running workshops, creating documentation, and helping people one-on-one
Can translate technical concepts for diverse audiences, from engineers to designers to PMs
Get more satisfaction from teaching than building alone. You're energized by the 'aha!' moment and want your impact multiplied through helping others
Experience building with LLM APIs (OpenAI, Anthropic, etc.) and understanding prompt engineering, RAG, and applied AI techniques
Previous software engineering, developer relations, developer advocacy, or technical education experience
Track record creating technical content: blog posts, video tutorials, conference talks, or documentation
Open source contributions or community building experience
Understanding of multiple programming languages and development workflows
Preferred
WordPress or PHP experience
Experience building internal tools or developer productivity solutions
Background in technical training or curriculum development
Active presence in developer communities or AI tool ecosystems
Have a deep software engineering background and care deeply about enabling others
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
1001-5000 employees
H1B Sponsorship
Automattic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (6)
2021 (6)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Jon Burke
Vice-President / Business Lead
Recent News
2026-01-23
2025-12-04
Search Engine Journal
2025-11-10
Company data provided by crunchbase