UNITED FOOD & COMMERCIAL WORKERS UNION · 18 hours ago
Technology and Data Specialist
DC-Baltimore Area
Full-time
Onsite
Entry, Mid Level
$61K/yr - $79K/yr
1+ years expUnited Food and Commercial Workers International Union (UFCW) is North America’s neighborhood union; standing together to improve the lives and livelihoods of workers, families and communities. The Technology and Data Specialist supports UFCW organizing campaigns by administering and supporting key technology and data platforms, primarily focusing on Salesforce, while providing system support and user training.
Hiring Manager
Sara Brown
Responsibilities
Provides day‑to‑day administration, help desk support, and user assistance for UFCW’s Salesforce platform, including managing user access, permissions, and profiles, and resolving access‑related and usability issues
Configures and maintains Salesforce page layouts, fields, record types, and related platform features in support of evolving program needs
Builds and maintains light declarative automation (such as Salesforce Flows) under the guidance of the Salesforce Coordinator and in cooperation with the Salesforce Solutions Engineer
Serves as a point of contact for Salesforce‑related user inquiries, providing timely, accurate, and professional support
Logs and tracks support requests to ensure consistent follow‑through and accurate reporting on UFCW Help Desk activity
Provides training to International and Local Union staff on Salesforce features, workflows, and best practices, including developing training materials and documentation
Collaborates with the Salesforce Solutions Engineer to test new features, validate configuration changes, and support platform enhancements
Maintains clear documentation of system changes, processes, and user instructions
Balances competing priorities across both technical configuration work and user‑facing support responsibilities
Must develop and maintain courteous and effective working relationships with employees at all levels of the organization as well as representatives of external organizations and companies
Qualification
Required
Bachelor's degree in Information Systems, Data Management, Computer Science, or a related field; or equivalent relevant experience
One (1) to three (3) years of experience in Salesforce administration, database management, or related technical support roles
Hands‑on experience with Salesforce administration tasks such as user creation/deactivation, permission sets, profiles, and troubleshooting access issues
Experience updating page layouts, fields, record types, and other Object Manager components
Basic experience with declarative automation tools (e.g., Flows) or a demonstrated ability to learn them
Familiarity with core Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Account Engagement (Pardot); candidates should be comfortable navigating these products or able to learn them quickly
Strong understanding of data accuracy and data standards
Ability to quickly learn new software platforms and adapt to evolving technology needs
Excellent oral, written, and interpersonal communication skills are required
Ability to effectively present information to UFCW International and Local Union officers and staff
Must have the ability to work with discretion and confidential information, handle sensitive situations and recognize when to refer to a higher level
Strong organizational and time management skills (planning, managing priorities, and follow-through). Must be able to work independently and as part of a team. Must be able to multi-task and demonstrate strong attention to detail
Must have strong analytical skills and make decisions to help users with new technology in user-friendly language
Experience in delivering new methods of training including remote/web-based training
Long or irregular hours may be required, including nights and weekends is also necessary
Ability to work in a deadline-oriented and confidential office environment. Must be able to engage in frequent overnight travel throughout the U.S. and Canada
Ability to constantly juggle many priorities while preparing to meet regulatory and other deadlines
Preferred
Experience working in a union, nonprofit, or mission‑driven environment is desirable but not required
Familiarity with UFCW structure, policies, and procedures is a plus
Salesforce Administrator certification is desirable but not required
Benefits
Comprehensive health insurance coverage.
Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
Retirement Savings Account.
401(k) plan with employer matching.
Pension plan.
Dependent care reimbursement account program.
Health care reimbursement account program.
Transportation program benefits.
Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
Prepaid Legal Plan (for DC/MD/VA only).
Company
UNITED FOOD & COMMERCIAL WORKERS UNION
Westbury, New York
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase