Apolis · 1 day ago
Service Asset and Configuration Management Analyst
United States
Full-time
Remote
Entry, Mid Level
$0/hr - $50/hrApolis is a company focused on IT services, and they are seeking a Service Asset and Configuration Management Analyst to manage and maintain assets and the Configuration Management Database (CMDB). The role involves troubleshooting, user support, and ensuring effective use of IT assets throughout their lifecycle.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
Responsibilities
Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets
Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g. radio's, laptops, mobile data) to meet auditing requirements
Troubleshooting, analysing and resolving issues and trends in liaison with the Service Desk, acting as a point of escalation for any issues that cannot be resolved at 1st point of contact
Actively encourage users in making more effective use of IT assets to enable them to work more efficiently
Manage and maintain the life-cycle of devices to include provisioning, repairing and de-commissioning to ensure efficient and effective best use of assets
Create articles for the knowledge database to ensure effective information sharing within the team
Responsible for the authorized issuance, audit and return of assets, managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
Produces and analyses registers and histories of authorized assets, including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location
Ensures that there are no unauthorized assets such as unlicensed copies of software
Responds to requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate
Provides an effective interface between users and service providers, including external commercial suppliers where applicable
This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis
Assists users in making more effective use of desktop systems, products and services
Makes initial diagnosis of any problems and advises known solutions where applicable
For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desk-top systems and their routine upgrades
Provides information on updates, known errors, changes in availability, new facilities etc
Assists users in making more effective use of desktop systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation
Ensures that requests are handled according to agreed procedures
For all requests that cannot be resolved, provides an effective interface between users and service providers supplying all necessary diagnostic information
Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily
In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades
Interprets technical manuals and documentation and provides instruction manuals for non-technical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions
Qualification
Required
Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets
Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g. radio's, laptops, mobile data) to meet auditing requirements
Troubleshooting, analysing and resolving issues and trends in liaison with the Service Desk, acting as a point of escalation for any issues that cannot be resolved at 1st point of contact
Actively encourage users in making more effective use of IT assets to enable them to work more efficiently
Manage and maintain the life-cycle of devices to include provisioning, repairing and de-commissioning to ensure efficient and effective best use of assets
Create articles for the knowledge database to ensure effective information sharing within the team
Responsible for the authorized issuance, audit and return of assets, managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
Produces and analyses registers and histories of authorized assets, including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance, and verifies that all these assets are in a known state and location
Ensures that there are no unauthorized assets such as unlicensed copies of software
Responds to requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate
Provides an effective interface between users and service providers, including external commercial suppliers where applicable
Assists users in making more effective use of desktop systems, products and services
Makes initial diagnosis of any problems and advises known solutions where applicable
For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desk-top systems and their routine upgrades
Provides information on updates, known errors, changes in availability, new facilities etc
Investigates complex problem situations to diagnose underlying causes and helps users to recover or continue operation
Ensures that requests are handled according to agreed procedures
Provides an effective interface between users and service providers supplying all necessary diagnostic information
Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily
In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades
Interprets technical manuals and documentation and provides instruction manuals for non-technical users
Provides training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
Founded in 1996
501-1000 employees
H1B Sponsorship
Apolis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (15)
2021 (12)
2020 (122)
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase