Fortis Group Holdings, LLC · 6 days ago
Operations & Executive Assistant (In-Person)
Niles, IL
Full-time
Onsite
New Grad, Entry LevelFortis Group Holdings, LLC is seeking a high-impact Operations & Executive Assistant to support the VP of Operations and enhance operational consistency across multiple salon locations. The role involves managing daily operations, improving systems, and executing marketing plans while ensuring compliance and supporting team culture.
Health Wellness & Fitness
Responsibilities
Direct assistant to the VP of Operations
Support daily operations for 11 locations and HQ
Organize, maintain, and improve online documents and systems
Ensure 100% compliance with all SOPs
Reinforce system usage and protocol alignment across the organization
Support planning and execution of HQ classes and events
Manage class schedules, invitations, ticket sales, communications, and follow-ups
Assist with marketing communications and drip campaigns
Execute text message campaigns as directed by the VP of Operations
Own and help execute the marketing plan including building promotional flyers and materials
Identify scheduling gaps across locations
Coordinate coverage using an existing pool of stylists
Communicate open shifts and align schedules when coverage is secured
Assist with emergency stylist coverage
Complete shift swaps and scheduling updates in Zenoti
Own inventory updates and place orders for locations
Assist with Zenoti clean-ups and ongoing compliance (inventory, PARs, system accuracy)
Support audits related to operations, systems, and consistency
Manage coupon setup, tracking, and audits
Track weekly deposits by collecting receipts from managers and maintaining a tracker for leadership
Support compliance tracking and operational audits
Support systems for break rooms to help managers and teams reach goals and improve culture/morale
Coordinate birthday and anniversary celebrations using established systems
Assist with client check-in calls to lapsed guests, including rebooking and targeted offers
Run small errands in and around HQ as needed (i.e. Amazon Returns, Dropping off mail, Items to nearby salon locations, etc..)
Qualification
Required
Highly organized with strong attention to detail
Proactive, self-motivated, and comfortable owning responsibilities end-to-end
Systems-oriented and process-driven
Comfortable communicating with managers and team members across locations
Able to prioritize, problem-solve, and adapt in a fast-moving environment
Interested in building, improving, and scaling operations rather than just maintaining them
Company
Fortis Group Holdings, LLC
Fortis Group Holdings owns and operates franchised salons in the states of Illinois and Wisconsin.
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Madison O'Kelley
Partner
Company data provided by crunchbase