Microsoft · 9 hours ago
Senior Field IT Manager
Mountain View, CA
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $188K/yr
4+ years expMicrosoft is a leading technology company that builds and manages critical products and services. As a Senior Field IT Manager, you will be responsible for deploying and operating IT-related services that support Microsoft businesses internationally, ensuring high-impact customer engagements, and collaborating with various teams to optimize IT services.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You will define IT services and process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements
You will demonstrate fiscal responsibility and budget oversight to help drive accuracy
You will provide quality and regular communication to end user clients and/or partners
You will jointly review end user sentiment feedback with the other MS Digital Employee Experience Success teams and develop action plans to address any improvement areas
You will drive adoption of new services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity
You will partner with workplace services team to expand and transform sites into the most connected, accessible, and sustainable Intelligent Workplace
You will support commercial engagements by sharing best practices and experiences through the IT Showcase program
You will evangelize & drive awareness to increase customer engagements
You will support your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
You will partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications
You will drive excellence in delivery and support in addressing issues, communicating, and evolving services
You will collaborate with your peers, developing innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future
You seek collaboration, are dedicated and a quick learner and adaptable (will be able to pick up a new technology with relative ease)
You will work with a broader team to define IT improvements within the portfolio and deliver improvements in line with regional commitments and business requirements. Operational Excellence is a key requirement for our delivery of our IT Infrastructure Services
You will drive IT Discretionary budget planning process for assigned sites in collaboration with the respective groups in IT and local Finance teams across the region/globe
You will support other IT Managers in managing outages that are not solved using normal escalation processes as well for regional wide outages
You ensure quality communication to clients on the sites
You will manage demand and effective prioritization to optimize the use of the IT Management workforce via resource and capacity management
You will work with the team to identify productivity challenges onsite and develop and execute readiness plans to meet required targets and increase user productivity
You will promote evolution of IT services to internal and external stakeholders
You communicate with Service Management to evolve services and address issues
You partner with the members of the Service Management functions, Facility, Finance, Security to drive excellence in delivery and communications
You will jointly review with other IT Managers Customer Satisfaction scores and develop an action plan to address issue areas based on identified IT Management components
You support all Corporate Beta testing during product development cycle activities through local communication, readiness activities and provide field insight feedback to Corporate Engineering groups
You will analyze user requirements and drive innovation by collaborating with Corporate Engineering groups
In collaboration with your peers, you will develop innovative ways to adopt and deploy services, create scenarios/case studies and anticipate/model how IT may be managed in the future
You will support commercial engagements by demonstrating competitive advantage through the IT Showcase program
You will promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers
Qualification
Required
4+ years experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management + OR equivalent experience
Preferred
4+ years experience in IT operations or service experience for a multi-site / multi-country organization - including infrastructure deployment, user support, or IT management
1+ years project leadership/management experience, preferably in a remote environment
Proven experience in AV systems, including and supporting Microsoft Teams Room solutions
Experienced partnering with senior leadership
Ability to travel regionally and work across different time zones
Completed certifications/ trainings such as ITIL/Six Sigma/PMP/Agile or equivalent
AV event support experience
Experience using AI to enhance service delivery, troubleshooting and knowledge management
Experienced in public speaking
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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2026-01-16
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