TEKsystems · 5 hours ago
Help Desk Support
Olathe, KS
Full-time
Onsite
New Grad, Entry Level
$17.32/hr - $18.95/hr
0+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Help Desk Support Technician to be the first line of support for the service desk, responsible for resolving issues and providing excellent customer service.
Information Technology
Responsibilities
Respond proactively to telephone calls and emails sent to the Help Desk system as the first level of assistance
Open and/or close work orders (via Help Desk software) on each call received
Escalate problems and requests as necessary to ensure positive resolution
Conduct research on relatively simple issues and escalates issues that cannot be resolved in fifteen minutes to either a more senior Help Desk level or level two support
Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet)
Guide end users through troubleshooting procedures to restore technical service
Re-image workstations and laptops (using current image software) when required
Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept
Participate in company technology projects as needed
Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems
Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management
Be responsible for maintaining quality standards on all projects
Qualification
Required
Experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365
Great customer service and verbal communication skills
Ability to respond proactively to telephone calls and emails sent to the Help Desk system as the first level of assistance
Ability to open and/or close work orders (via Help Desk software) on each call received
Ability to escalate problems and requests as necessary to ensure positive resolution
Conduct research on relatively simple issues and escalate issues that cannot be resolved in fifteen minutes to either a more senior Help Desk level or level two support
Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation
Guide end users through troubleshooting procedures to restore technical service
Re-image workstations and laptops (using current image software) when required
Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept
Participate in company technology projects as needed
Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems
Follow safety rules, guidelines and standards for all projects
Participate in pre-task planning
Report any safety issues or concerns to management
Be responsible for maintaining quality standards on all projects
Up to one year help desk related experience
Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware
Preferred
Associate's degree in Information Systems or related field preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase