Watchkeep · 5 hours ago
Project and Field Engineering Manager
West Reading, PA 19611
Full-time
Onsite
Director/Executive
$90K/yr - $120K/yr
7+ years expWatchkeep is seeking a Project and Field Engineering Manager to lead their dynamic Project and Field Engineering Team. The role involves overseeing project delivery, coordinating field operations, and ensuring client satisfaction while driving continuous improvement.
Information ServicesSoftware
Responsibilities
Inspire, mentor, and guide project engineers, field technicians, and team leads. Set the standard for technical excellence and accountability
Oversee scheduling, resource allocation, and execution of professional services projects. Ensure projects hit timelines, budgets, and quality benchmarks
Coordinate onsite deployments, refreshes, and small-scale implementations. Keep the field team efficient and client-focused
Review technical proposals for accuracy and feasibility. Validate resource requirements and profitability before sign-off
Track KPIs for utilization, billable hours, and customer satisfaction. Drive continuous improvement through refined workflows and best practices
Act as an escalation point for client concerns and maintain strong relationships. Deliver a premium experience every time
Qualification
Required
Thrives in a fast-paced, multi-team environment
7+ years in IT services, with 3+ years in leadership roles
Strong understanding of infrastructure, cloud technologies, and networking fundamentals
Familiarity with MSP tools like ConnectWise PSA and Ninja RMM
Outstanding communication and organizational skills
Preferred
Certifications such as PMP, ITIL, or advanced technical credentials are a plus
Company
Watchkeep
Watchkeep provides managed IT, communications, security awareness, cloud business phones, data backup, and video conferencing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase