Automattic · 13 hours ago
AI Ops Manager - New York
New York City
Full-time
Onsite
Mid, Senior Level
$115K/yr - $190K/yr
3+ years expAutomattic is building an AI-native culture at a 1,500-person company that powers 40% of the web. The AI Ops Manager will own the operational infrastructure necessary for effectively using AI tools across the organization, focusing on governance frameworks and managing cross-functional stakeholders.
Computer Software
Responsibilities
Own change management: design adoption campaigns, identify blockers to AI-native workflows, create enablement resources that move teams from experimentation to integration
Own AI governance: triage privacy questions, coordinate tool evaluations with Legal and Security, develop policy frameworks, guide procurement decisions
Build operational infrastructure: create processes where none exist, document decisions so teams can move faster, track adoption metrics and ROI
Manage cross-functional stakeholders: coordinate across Engineering, Product, Legal, Finance, and HR on AI initiatives and resource allocation
Serve as the central point of contact for AI questions across the company; translate ambiguous situations into clear guidance and actionable decisions
Report to leadership on AI adoption status, risks, and opportunities; facilitate strategic planning
Create dashboards, documentation, and operational playbooks that scale across a distributed organization
Qualification
Required
3–5+ years in technical program management or product operations at tech companies, managing complex initiatives with multiple stakeholders
Strong operational instincts. You build processes, create frameworks, and make chaos manageable
Excel at stakeholder management. Comfortable presenting to executives, facilitating cross-team discussions, influencing without direct authority
Navigate legal, privacy, and security considerations around new technology with confidence
Data-driven. You track metrics, analyze trends, and use data to inform strategy
Thrive on bringing order to chaos. You're energized by building systems that scale and being the 'go-to person' for complex situations
Experience managing AI/ML initiatives or evaluating technical products (you don't need to code, but should understand technical implications)
Background in vendor evaluation, procurement processes, or technology governance
Track record building operational infrastructure or governance frameworks from scratch
Experience working with distributed/remote teams and async communication tools
Startup experience wearing multiple operational hats
Preferred
Previous work in management consulting, strategy, or business operations
Experience with AI tools in a professional context (understanding the landscape, not necessarily deep technical usage)
Background supporting engineering or product teams at scale
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
1001-5000 employees
H1B Sponsorship
Automattic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (6)
2021 (6)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Jon Burke
Vice-President / Business Lead
Recent News
2026-01-23
2025-12-04
Search Engine Journal
2025-11-10
Company data provided by crunchbase