The Learning Experience · 5 hours ago
Scheduling Coordinator – Home Care Services
Livonia, MI
Full-time
Onsite
Entry Level
2+ years expThe Learning Experience is a company focused on delivering exceptional in-home care, and they are seeking a Scheduling Coordinator to manage the connection between clients and caregivers. In this role, you will be responsible for scheduling caregivers, communicating with clients, and ensuring a smooth operational flow to enhance the quality of care provided.
Responsibilities
Answer and manage incoming calls with warmth, professionalism, and confidence
Communicate regularly with clients and caregivers to ensure services are running smoothly
Serve as a key liaison between caregivers and the office leadership team
Respond quickly and courteously to client needs, questions, and schedule changes
Receive and process referrals and inquiries with accuracy and care
Help ensure every client receives the right caregiver match
Schedule caregivers to meet client needs while balancing availability and preferences
Make smart, timely decisions when schedules change or urgent situations arise
Support Right at Home’s mission, values, and commitment to exceptional care
Maintain accurate caregiver records and schedules in WellSky
Keep personnel and work records complete and up to date
Manage multiple priorities while staying calm and organized
Support caregivers with professionalism, respect, and integrity
Collaborate with the office team to keep operations running smoothly
Assist with on-call coordination as needed
Qualification
Required
High school diploma or equivalent
At least 2 years of office, scheduling, or administrative experience
Strong communication and customer service skills
Comfortable using computers and scheduling systems
Ability to think on your feet and make good decisions under pressure
Reliable, organized, and able to work independently
Preferred
Knowledge of medical terminology is a plus
Benefits
Competitive salary
Paid time off
Bonus based on performance
Company
The Learning Experience
The Learning Experience, a leader in early childhood education and developmental offerings, has successfully created one of the most trusted brands in the childcare industry.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Armand Troiano
Chief Financial Officer/Owner
Ronald T. Linares
Chief Financial Officer
Recent News
2025-07-01
Seattle TechFlash
2025-04-11
2024-11-04
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