TEKsystems · 6 hours ago
Desktop Support Technician
St Joseph, MO
Full-time
Onsite
Mid Level
$25/hr - $27/hr
3+ years expTEKsystems is a leading provider of business and technology services, seeking a Desktop Support Technician to provide day-to-day local desktop support. The role involves troubleshooting hardware and software issues, providing technical support to end-users, and maintaining IT infrastructure components.
Information Technology
Responsibilities
Provide first/second level contact and problem resolution for customer issues
Provide standard and non-standard technical support to end-users in response to specific requests
Utilize established operating procedures to review and resolve end-user technology issues; troubleshoots and resolve standard and non-standard hardware and software problems
Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices)
Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application
Install, upgrade, support and troubleshoot MS Teams Room system as well as other conference room equipment and solutions
Install, upgrade, support and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components
Work with Third Party Vendors to remediate complex Audio Video issues as needed
Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings)
Perform end user training within desktop support domain
Performs assigned IT project tasks (e.g. Office relocation projects, technology change and replacement, new systems roll-outs)
Maintain ticket updates for all reported incidents
Maintain asset management database
Performs general preventative maintenance tasks on computers, laptops, printers, user devices
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
Admin Telcom provider's Wireless Devices/Accounts
Should have basic knowledge of Mac operating system, to support Apple pc users, apple iDevices
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
This position requires the ability to work in a project-based environment requiring flexibility and teamwork
Performs other duties as assigned
Ensure acceptable user satisfaction from IT services (measured every quarter)
Record critical data and information in the standard ITIL platform (here ServiceNow)
Qualification
Required
Desktop
Windows 10
MS Office
Printer mapping
3-5 years' experience in Users support, Windows Desktop support & IT Infrastructure, network support
Provide first/second level contact and problem resolution for customer issues
Provide standard and non-standard technical support to end-users in response to specific requests
Utilize established operating procedures to review and resolve end-user technology issues
Troubleshoots and resolve standard and non-standard hardware and software problems
Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices)
Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application
Install, upgrade, support and troubleshoot MS Teams Room system as well as other conference room equipment and solutions
Install, upgrade, support and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components
Work with Third Party Vendors to remediate complex Audio Video issues as needed
Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings)
Perform end user training within desktop support domain
Performs assigned IT project tasks (e.g. Office relocation projects, technology change and replacement, new systems roll-outs)
Maintain ticket updates for all reported incidents
Maintain asset management database
Performs general preventative maintenance tasks on computers, laptops, printers, user devices
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
Admin Telcom provider's Wireless Devices/Accounts
Should have basic knowledge of Mac operating system, to support Apple pc users, apple iDevices
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
This position requires the ability to work in a project-based environment requiring flexibility and teamwork
Ensure acceptable user satisfaction from IT services (measured every quarter)
Record critical data and information in the standard ITIL platform (here ServiceNow)
Excellent customer service and communication skills
Problem solving and ability to work as sole technician with minimal supervision
Preferred
Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting
Microsoft Active Directory
Helpdesk ticketing systems
Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics)
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
Proven analytical, troubleshooting and problem-solving skills
Proven ability to multi-task, effectively determine priorities and meet SLA's
Excellent communication relationship-building and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment
Willing to work off-hours and weekends when required for projects or emergency support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase