LA Family Housing · 1 day ago
Engagement Coordinator (Family)
Los Angeles, CA
Full-time
Onsite
Entry Level
$26/hr - $26/hr
1+ years expLA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development, dedicated to ending homelessness. The Engagement Coordinator will assist participants in accessing services to address their housing crises, conducting assessments, managing case records, and collaborating with community organizations.
CommunitiesInternetNon ProfitReal EstateSocial Impact
Responsibilities
Conduct initial triage, screening and assessments using a trauma informed and harm reduction model. Schedule and perform program intakes onsite or field-base
Develop housing plans and goals with program participants
Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness
Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness
Respond to referrals and walk-in appointments daily
Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition
Coordinate and collaborate with community-based organizations to receive and coordinate program referrals
Maintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports
Qualification
Required
Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues
Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs
Customer Services and conflict resolution skills
Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
Must be able to perform electronic data entry
Strong written and verbal communication skills
Creative problem-solving skills
Ability to work collaboratively in a team
Able to maintain and execute confidential information according to HIPAA standards
Obtain and maintain CPR/First Aid Certification
Ability to pass post-offer Tuberculosis (TB) clearances
Travel is a regular duty for this position and is required 50% of the time
Use of a personal vehicle to travel between worksites and other locations is required
Must have and maintain a valid California Driver's License and insurance in good standing
Ability to work a 9/80 work schedule
At least one (1) year work history with relevant transferrable skills
Preferred
Bilingual (English/Spanish)
Benefits
Health
Dental
Vision
Life Insurance
403B Retirement Plan
529 Education Savings Plan
Long Term Disability
Employee Assistance Program
Flexible Spending Accounts (FSA)
Legal Access Plan
Employee Appreciation Program
Company Sponsored Employee Events
Staff Development
9/80 Alternative Work Schedule
Paid Sick
Vacation
13 Observed Holidays
Public Service Loan Forgiveness Program Eligibility
Emergency Funds
And more!
Company
LA Family Housing
LA Family Housing helps people transition out of homelessness.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.3MKey Investors
Health NetWeingart FoundationDay One Fund
2025-11-13Grant· $1M
2023-09-01Grant· $0.3M
2018-11-20Grant· $5M
Leadership Team
Stephanie Klasky-Gamer
President & CEO
Recent News
2025-09-21
Pasadena Star News
2025-03-21
Company data provided by crunchbase