Point Breeze Credit Union · 3 hours ago
Contact Center Specialist I
Hunt Valley Office - Hunt Valley, MD 21030
Full-time
Onsite
Entry Level
$18.50/hr - $27.76/hr
1+ years expPoint Breeze Credit Union is currently seeking a Call Center Specialist who will provide prompt and efficient service to members. The role involves answering inquiries, promoting products, and adhering to compliance requirements while working as part of a team.
BankingFinancial Services
Responsibilities
Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone
Answer member inquiries by using the proper telephone techniques that are set by the department manager
Actively promote all products and services the credit union currently offers by using cross-selling techniques
Perform as a team player and solicit input to improve departmental flow
Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position
Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager
Qualification
Required
High school graduate or equivalent
One to three years of similar or related experience
General knowledge of credit union policies and procedures
Basic understanding of loans, payment processes, and interest rates
Excellent communication and public relations skills
Ability to work well under pressure
Positive attitude, enthusiastic, and communicates effectively
PC Proficient
Preferred
Bilingual preferred
Company
Point Breeze Credit Union
Point Breeze Credit Union provides Consumer Loans, Mortgages, Banking, Business Loans, and Financial Services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Bell
SVP, Chief Member Relationship Officer
Kim Mangrum
Senior Vice President/Chief Member Services Officer
Recent News
Maryland Daily Record
2026-01-03
Company data provided by crunchbase