Wesley Health Centers - JWCH Institute, Inc. · 2 days ago
Behavioral Health Navigator - Peer Support
Los Angeles, CA, US
Full-time
Onsite
Entry, Mid Level
2+ years expWesley Health Centers - JWCH Institute, Inc. is dedicated to providing health services to underserved populations. The Behavioral Health Peer Support Navigator engages homeless patients in the Emergency Department, offering education and support to connect them with necessary medical and social services.
Hospital & Health Care
Responsibilities
Member of the Emergency Department (ED)-based or Bridge clinic-based MOUD Team
Upholds JWCH/Kaiser Permanente’s Policies & Procedures, & applicable state, federal & local laws
Understands own & team members scope of practice & escalates issues as appropriate
Leads & directs other through the change process
Utilizes communication strategies including chain of command & issue escalation, which result in intended outcomes
Mentors, orients, & coach’s others in unit specific operations & patient care activities as they relate to substance use & care
Complies with regulatory requirements, policies, procedures, & standards of practice
Well versed in a variety of substance use treatment models, patterns of substance use, effects of intoxicants & withdrawal of various substances
Knowledgeable in local & regional substance use treatment options & local harm reduction services
Discusses patient findings & progress toward outcomes & referrals with physicians & other members of the health care team
Demonstrates competencies during the grant funded limited period (12-month) & ongoing completion by departmental competency validation. Employee must pass a probationary period
Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, & improving
Attends all mandatory meetings, in-services & staff meeting as required, actively participates in other departmental professional development
Keeps self-informed of actives on the unit & makes recommendations for change
Nonjudgmental, energetic, empathetic positive approach to assisting patients with Substance Use Disorder (SUD)
Practices customer service standards as defined by the Service Area, Medical Center, & specified department
Available for a flexible schedule, to approach patients once acutely stabilized to discuss the program & develop realistic individualized action plans for the patients – hours will evolve based on patient flow
Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
Supports a collaborative Labor-Management Partnership environment through unit-based teams
Respect for patient confidentiality and privacy
Giving patients information in a way they can understand and ensures comprehension. Uses interpreter services, as needed
Makes appropriate referrals and facilitates the customer’s ability to utilize resources
Ensures clean, orderly, and function work environment
Treats all families of patients with courtesy, respect, kindness, and compassion
Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs
Adheres to Attendance Program. Reports to assigned area promptly, being present and available for discussion or patient review at beginning of assigned shift
Qualification
Required
AA or Bachelor's Degree in Social Work, Psychology or related field with demonstrated experience working with substance abuse disorders and behavioral health problems for at least 2 years
Successfully complete the 80-hour training requirements for a Peer Support Specialist through a CalMHSA-approved training entity or able to complete the Certification training and pass the certification examination within 180 days from hire date
Supervised at all times by a qualified mental health professional; LCSW, LMFT, PhD, etc
Be self-identified as having experience with the process of recovery from a mental illness or substance use disorder, either as a consumer of these services or as the parent, caregiver or family member of a consumer
Demonstrate knowledgeable about and basic competence in the following areas: harm reduction, motivational interviewing, strengths-based care, participant centered care, and trauma-informed care and experience with evidence-based short-term behavioral health interventions
Able to document using Nextgen for all services in an accurate, thorough, and timely manner
Demonstrates effective interpersonal, oral, and written communication skills
Ability to collaborate effectively in a team setting
Evidence of clear criminal record and proof of valid California Driver's License
Preferred
Bilingual (English/Spanish) ability preferred
Benefits
Medical, Dental, Vision
Monthly employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
Paid time off (vacation, sick leave) and 13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans (LTD/STD).
Life insurance policy & AD&D, and more!
Company
Wesley Health Centers - JWCH Institute, Inc.
JWCH provides comprehensive health care services to safety-net populations in Los Angeles. We are the largest provider of care to homeless persons.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Al Ballesteros, MBA
CEO
Company data provided by crunchbase