TEKsystems · 17 hours ago
Customer Care Specialist
Rochester, NY, US
Full-time
Onsite
Mid Level
$19/hr - $19/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Care Specialist to provide outstanding service to customers. The role involves responding to inbound customer calls, resolving inquiries, and ensuring customer satisfaction while meeting call center metrics.
Information Technology
Responsibilities
Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values
Qualification
Required
Provides outstanding service to customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution
Actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner
Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects
Reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues
Supervises the team when needed
Extremely reliable and accurate
Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values
Skills: Customer Service, Call Center, Escalation Calls, Microsoft Office, Waste Management
Experience Level: Expert Level
Workplace Type: Fully onsite position in Rochester, NY
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase