TEKsystems · 20 hours ago
Claims Customer Service Representative
Daytona Beach, FL, US
Full-time
Hybrid
Entry Level
$18/hr - $19.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, partnering with clients to drive transformation. They are seeking a Claims Customer Service Representative who will handle inbound calls regarding homeowner claims, assist customers with accurate information, and navigate multiple systems to resolve issues.
Information Technology
Responsibilities
Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts
The calls will be pertaining to existing homeowner claims
Navigate between multiple systems to find the answer
Research through the claim tool to be able to assist the customer and provide accurate information
Handle escalated calls as needed
Be the liason between proctor, the homeowner and the lender
Be able to be cool under pressure and handle upset customers
Update case notes in the Claim system to ensure everything is documented and updated
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner
Outbound calls are also often necessary
Qualification
Required
working cellphone with service (need to dual authenticate)
at least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)
thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice
efficient in using a windows PC computer and navigating their software system (not the most user friendly system)
typing: at least 35 WPM
good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
reliable transportation (check in references)
Preferred
insurance or mortgage background
a background working with auto claims or any type of claims
someone who has worked for medicaid/medicare as they are typically working with those profile callers
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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