TEKsystems · 2 days ago
Customer Service Representative
Cary, NC, US
Full-time
Hybrid
New Grad, Entry Level
$20.40/hr - $20.40/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Customer Service Representative will manage inbound and outbound calls, address customer inquiries, and ensure high levels of customer satisfaction.
Information Technology
Responsibilities
Customer Service Representatives will serve as the primary point of contact for inbound calls, addressing non-clinical customer inquiries such as prescription status updates and financial information
Responsibilities include managing inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution
Representatives will respond directly to customer questions or route calls to the appropriate team to ensure prompt resolution and high customer satisfaction
Additional responsibilities include documenting clear and concise progress notes to support workflow visibility, utilizing the management information system to assist customers with refill needs, prescription status, insurance verification, and invoice requests
Representatives will address patient concerns during refill scheduling and escalate to pharmacists or nurses when clinical support is required
They will also identify and report Adverse Events (AEs) and Product Complaints (PCs) to clinical staff to support patient safety
Other duties may be assigned depending on team or program needs
Qualification
Required
Customer Service Representatives will serve as the primary point of contact for inbound calls, addressing non-clinical customer inquiries such as prescription status updates and financial information
Responsibilities include managing inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution
Representatives will respond directly to customer questions or route calls to the appropriate team to ensure prompt resolution and high customer satisfaction
Additional responsibilities include documenting clear and concise progress notes to support workflow visibility
Utilizing the management information system to assist customers with refill needs, prescription status, insurance verification, and invoice requests
Representatives will address patient concerns during refill scheduling and escalate to pharmacists or nurses when clinical support is required
They will also identify and report Adverse Events (AEs) and Product Complaints (PCs) to clinical staff to support patient safety
Experience Level: Entry Level
Job Type & Location: This is a Contract to Hire position based out of Cary, NC
Workplace Type: This is a fully onsite position in Cary, NC
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase