National Association of Latino Healthcare Executives · 4 hours ago
Appointment/Registration Clerk – Must reside on Maui, Island of Hawaii, or Oahu. Work from home option available if Hawaii resident
Waipahu, HI
Full-time
Hybrid
New Grad, Entry LevelThe National Association of Latino Healthcare Executives is seeking an Appointment/Registration Clerk to provide clerical and patient attending duties. The role involves servicing patients and coordinating appointments while ensuring high-quality service standards are maintained.
Health CareHospitalMedical
Responsibilities
Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner
Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor
Serves as clerical resource and contact person to staff as appropriate; collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area
Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies
Performs variety of duties pertaining to patient appointments; ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested
Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards. Requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed
Qualification
Required
Must reside on Maui, Island of Hawaii, or Oahu
Under direct supervision, performs variety of clerical and patient attending duties
Ensures optimum service and attention to patient/customers
Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner
Operates current office equipment & other cash related equipment
Assures all equipment in cashiering area are operating in an acceptable manner
Assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor
Serves as clerical resource and contact person to staff as appropriate
Collaborates with team to ascertain and coordinate team and individual concerns and issues
Collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements
Identifies and resolves issues around improvement as appropriate
Recommends ideas and suggestions to improve operation of area
Receives incoming and intra-office calls; ascertains need; directs to proper individual or location
Takes messages; provides limited non-confidential information
Maintains contact with other facilities and support departments
Resolves basic problems; assists with difficult problems when necessary
Refers to lead/supervisor after all appropriate alternatives are exhausted
Notifies supervisor of process problems/issues that need attention
Assists with patient complaints; collaborates with lead/supervisor to develop operational strategies
Performs variety of duties pertaining to patient appointments
Ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff
Refers to medical staff as appropriate; completes appointment process
Enters/updates pertinent patient appointment and registration data in computer
Verifies patients insurance eligibility
Captures appropriate guarantor and coverage information as appropriate
Provides accurate information to enable accurate collections of funds
Notifies members of rescheduled or cancelled appointments
Compiles data and information for special and routine reports, studies and statistics as requested
Assures departmental and organizational quality of service standards are upheld
Works with lead/supervisor in identifying potential and existing barriers to maintaining standards
Requests or requisitions material or supplies; ensures adequate inventory
Assures all clerical equipment in area is operating in acceptable manner
Reports malfunctions to appropriate party
Follows appropriate procedure for repair within limits of authority
Implements corrective measures, enhancements or modifications as instructed
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
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