Field Service/Call Desk Supervisor jobs in United States
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Quest International Inc. · 1 day ago

Field Service/Call Desk Supervisor

positionIrvine, CA, US
timeFull-time
remoteOnsite
seniorityMid Level
money$35.10/hr - $43.27/hr
date3+ years exp

Quest International Inc. is a company that provides field service, technical support, and equipment repair solutions for over 40 years. The Field Service / Call Desk Supervisor is responsible for overseeing daily operations, managing technician scheduling, and ensuring service level agreements are met.

Health CareHealth DiagnosticsInformation TechnologyMedicalMedical Device

Responsibilities

Oversee daily Field Service and Call Desk operations
Manage technician scheduling, dispatching, and workload balancing
Serve as the primary escalation point for service and customer issues
Monitor SLAs, KPIs, and technician utilization
Coach, support, and supervise Field Service and Call Desk staff
Support onboarding and training of new team members
Ensure accurate service documentation and reporting
Coordinate after-hours coverage as required
Collaborate with operations, logistics, and technical teams

Qualification

Field service operationsCall desk supervisionService coordinationTicketing systemsScheduling toolsCRM platformsMedical device experienceTechnical service experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookWorkforce management systemsCommunicationOrganizational skills

Required

Minimum 3 years of experience in field service operations, call desk supervision, dispatch, or service coordination
Demonstrated experience supervising or leading service teams
Strong understanding of field service workflows and escalation management
Experience using ticketing systems, scheduling tools, or CRM platforms
Strong communication and organizational skills

Preferred

Experience in medical device, A/V, electro-mechanical, or technical service environments
Experience supporting SLA-driven service organizations
Proficiency with Microsoft Excel, Word, and Outlook
Experience with workforce or field service management systems

Company

Quest International Inc.

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Quest partners with Healthcare & Life science Original Equipment Manufacturers globally to provide world-class ISO accredited aftermarket technical services such as field services, depot repair, warehousing & logistics, and customer care solutions on their behalf on a fractional basis so our OEM clients can focus on what matters most - growing their business at an affordable cost without compromising quality.
dateFounded in 1982
location
Irvine, California, USA
people-size201-500 employees
web-link
http://www.questinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Perry Aminzadeh
CFO
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