SAIC · 15 hours ago
Deskside Support Technician
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $80K/yr
0+ years expSAIC is currently seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician to join their team. The role involves providing Tier II help desk support, ensuring customer satisfaction through creative solutions, and maintaining documentation related to user systems and support delivery.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support
Provide creative solutions to customer problems to ensure customer satisfaction and productivity
Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction
Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers
Consults with users to determine if existing hardware/software is in spec required to support functionality for system effectiveness given the existing network environment
Recommends and oversees the installation of required hardware/software upgrades necessary to restore or enhance user system functionality
Engages in testing and modification of user systems in support of eventual recommendation and implementation for hardware or software updates
Simulates or recreates user problems to resolve operating difficulties as necessary
Creates documentation in support of the maintenance of a document library of completed deliverables
Maintains documentation across the team and utilizes operationally derived knowledge from actual cases resolved
Creates and maintains documentation specific to the analysis of user equipment configuration for the project
Submits regular documentation covering required configurations and impact to network and user functionality due to lack thereof
Consults with network services, software systems engineering, and/or applications development in the restoration of services or to identify and correct core problems
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks
Qualification
Required
Comprehensive knowledge in Information Technology service delivery
A+ Certification or higher required
Bachelor's degree in a related field such as Network or Systems Engineering, Computer Science/Computer Engineering, Electrical Engineering, from an accredited university. Additional experience considered in lieu of degree
0-2 years relevant experience required
Must be able to obtain a Public Trust
Must be a US Citizen
Preferred
HDI or ITIL certifications desired
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Prabu Natarajan
Chief Financial Officer
Kevin F Brown
Senior Vice President, Chief Information Security Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
Company data provided by crunchbase