Little Leaf Farms · 2 hours ago
IT Support Technician
Shirley, MA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yrLittle Leaf Farms is seeking a highly skilled and customer-oriented IT Support Technician to join their dynamic team. The ideal candidate will provide exceptional IT support, focusing on end-user support, system maintenance, and hardware and software deployment.
Farming
Responsibilities
Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently
Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment
Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite
Administer user accounts, permissions, and configurations within the Microsoft 365 environment
Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans
Monitor and maintain IT infrastructure to ensure optimal performance and security
Install, configure, and deploy hardware and software components across the organization
Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software
Maintain accurate documentation of IT systems, configurations, and support procedures
Develop and update user guides to empower end-users to troubleshoot common issues independently
Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects
Collaborate with cross-functional teams to implement IT solutions that align with business objectives
Qualification
Required
Proven experience as an IT Support Technician or in a similar role
Strong knowledge and hands-on experience with MS 365 applications and services
Strong understanding of Windows operating systems, hardware components, and network configurations
Excellent troubleshooting skills and a problem-solving mindset
Effective communication skills, both verbal and written
Customer-focused with a commitment to delivering high-quality support
Must be onsite 5 days a week from 8-4:30
Preferred
Familiarity with Mobile Device Management platforms is a plus
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
Company
Little Leaf Farms
They are committed to delivering the freshest, best tasting baby greens to New England salad lovers all year round.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$435MKey Investors
The Rise FundBank of AmericaEquilibrium Capital
2022-06-15Series B· $300M
2022-06-15Debt Financing
2021-02-21Debt Financing· $45M
Leadership Team
Paul Sellew
Founder and CEO
Tim Cunniff
Co-Founder
Recent News
FoodProcessing.com
2025-10-16
2025-07-15
Company data provided by crunchbase