TEKsystems · 2 days ago
Bilingual Call Center Representative
Austin, TX, US
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Call Center Representative. The role involves handling inbound and outbound calls related to health insurance, assisting customers with enrollment, and maintaining records of conversations while meeting quality and production standards.
Information Technology
Responsibilities
Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics
Access and interpret customer accounts and provider data to provide answers to inquiries
Assist customers in the enrollment process using sales techniques
Maintain communication equipment by reporting problems
Accomplish sales and organization mission by completing related projects as assigned
Adhere to established quality and production standards
Maintain customer privacy
Protect company proprietary information
Qualification
Required
Bilingual in English and Spanish
Experience in a call center environment
Strong communication skills
Ability to handle a large volume of calls
Familiarity with health insurance processes
Sales techniques for customer enrollment
Ability to maintain records of conversations and results
Ability to meet team/personal qualitative and quantitative targets
Knowledge of customer privacy and company proprietary information
Ability to report problems with communication equipment
Ability to accomplish sales and organization mission by completing related projects
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase