Stratacent · 3 hours ago
Senior Business Systems Analyst – Digital Client Servicing (Commercial Banking)
Iselin, NJ
Contract
Hybrid
Senior Level, Lead/Staff
8+ years expStratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA. The BSA will lead requirements for transforming Commercial Banking Client Servicing into a digitally enabled experience, bridging Operations, Fraud, Technology, and Client Experience teams.
Big DataDatabaseInformation Technology
Hiring Manager
Sumit Arya
Responsibilities
Elicit and document business & system requirements for:
Biometric authentication
Voice servicing & secure communications
WalkMe-based client training and in-app guidance
Define end-to-end servicing journeys and pain-point remediation
Partner with Fraud & Risk teams to integrate defenses without degrading UX
Translate business needs into functional specs and user stories
Support UAT, pilot rollouts, and adoption metrics
Qualification
Required
8–12+ years as a Business Systems Analyst in Commercial Banking
Deep experience in Client Servicing, Contact Centers, or Digital Channels
Strong understanding of Fraud Controls & Authentication
Experience with digital adoption / client enablement tools
Excellent stakeholder and documentation skills
Benefits
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Company
Stratacent
Stratacent is an IT managed services company with an emphasis in data driven solutions.
201-500 employees
H1B Sponsorship
Stratacent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (8)
2022 (5)
2021 (5)
2020 (14)
Funding
Current Stage
Growth StageLeadership Team
Amit Arya
Founder & CEO
Company data provided by crunchbase