Orbis, Inc. · 1 day ago
Help Desk Manager
Washington, DC, US
Full-time
Onsite
Senior Level
5+ years expOrbis, Inc. is a Veteran Owned Small Business with over 20 years of experience in providing professional support services for the Navy and other federal entities. The Help Desk Manager is responsible for overseeing an IT support team, managing daily operations, and ensuring high customer satisfaction through effective leadership and performance monitoring.
Business DevelopmentCloud ComputingConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Recruit, train, mentor, and manage help desk technicians and representatives
Manage daily ticket flow, assign tasks, ensure prompt resolution, and maintain service level agreements (SLAs)
Implement best practices, set support policies, and identify recurring issues to enhance service quality
Track metrics (e.g., ticket volume, resolution time, customer satisfaction) and generate reports for upper management
Manage support tools, recommend new technologies, and handle vendor relationships
Act as a liaison between the support team, users, and other departments, advocating for team needs and translating support data
Qualification
Required
5+ years of directly related experience in IT support
hold an ITIL v4 certification
Must be a U.S. citizen
A secret security clearance
Strong technical background (often a degree in a computer-related field)
Excellent leadership, problem-solving, and customer service skills
Experience with IT service management (ITSM) principles and ticketing systems
PC skills with emphasis on Windows operating systems and Microsoft Office software, including PC troubleshooting skills (both hardware and software)
An understanding of servers, virtual drives, and directory structures
Handles multiple projects with changing priorities and is able to handle frequent interruptions positively
Preferred
Preference for a Bachelor's degree and a minimum of 5 years of relevant experience
Benefits
Excellent benefits package
Competitive salary
Company
Orbis, Inc.
Orbis, Inc., is a geospatial-focused technology solutions provider specializing in digital transformation for land asset management and natural resource industries.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Clarence Neese
Vice President
Russell Combs
President
Recent News
2025-11-08
Company data provided by crunchbase